The SMP Program staff are ready to listen to your concerns. We analyze your complaint and help you navigate the billing issue in question. With your permission we contact the provider/s in question and attempt to bring resolution to the billing concerns in question.


Click here for: MA SMP Inter-Agency Referral Form



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The Massachusetts SMP (Senior Medicare Patrol) Program is a statewide partnership between community based organizations and mainstream agencies. Our objective is to reach and educate all Medicare and Medicaid beneficiaries, family members, and caregivers on the importance of becoming engaged healthcare consumers to prevent healthcare errors, fraud and abuse. 

The MA SMP Program is designed to provide education and resources on how to address healthcare errors, fraud and abuse to all Medicare and Medicaid beneficiaries, particularly isolated, hard-to-reach, underserved, un-served, limited English speaking and Native American elders.

Healthcare errors, fraud and abuse cost you, as an American taxpayer, billions of dollars annually and may cost you your life or the life of a loved one. We are all responsible for being involved participants in our own healthcare system. If you or someone you know has been subjected to questionable billing practices and/or deceptive marketing tactics related to healthcare, you should contact the MA SMP Program.

The MA SMP Program is funded by the Administration on Aging. There are 54 SMP Programs across the country and US territories, including Washington DC, Puerto Rico, Guam and U.S. Virgin Islands. For more information about the SMP Program, please visit www.smpresource.org.

Massachusetts SMP Program Partners
Administration on Aging
Boston Elderly Commission/City of Boston
Centers for Medicare and Medicaid
Elder Services of the Merrimack Valley, Inc.
Executive Office of Elder Affairs
Health Care For All
Massachusetts Association of Older Americans
MassPro - Massachusetts Quality Improvement Organization
Multicultural Coalition on Aging
New England Carpenters Benefit Fund
Office of the Attorney General
Office of the Inspector General
Office for Refugees and Immigrants
Safeguard Services, LLC
Massachusetts SMP Program - Empowering Seniors to Prevent Healthcare Errors, Fraud, and Abuse
Elder Services of the Merrimack Valley, Inc., Lawrence, MA 01843 800-892-0890