MA SMP Program Statewide Director
Lucilia Prates-Ramos has been the Statewide Director of the Massachusetts Senior Medicare Patrol (SMP) Program since 2002. Prates-Ramos has over 30 years of experience in advocating for the most vulnerable. Prates-Ramos is recognized for her steadfast commitment in insuring the provision of culturally and linguistically sensitive services for all, especially elders, the limited-English proficient, and other vulnerable populations. An immigrant herself, Prates-Ramos has worked with immigrants and refugees from all corners of the world. In addition to her work for the Senior Medicare Patrol Program, Prates-Ramos serves on the board of directors for several other advocacy organizations and has worked tirelessly to promote healthcare quality. She is a member Massachusetts Department of Health’s Public Health Council appointed by the governor of the Commonwealth. She holds a bachelor’s degree in Political Science from University of Massachusetts Boston and has studied in Portugal, Spain and Eastern Europe.
Caroline Louise Cole
Coordinator of Volunteers and Media Liaison
Caroline Louise Cole has been a member of the Massachusetts Senior Medicare Patrol (SMP) Program staff since 2011 where she serves as the Coordinator of Volunteers and Media Liaison. Cole came to the Massachusetts Senior Medicare Patrol Program after a 37-year career in journalism and political organizing. She worked as a reporter for The Boston Globe for 16 years and prior to that she was the editor and publisher of The North Andover Citizen, the weekly newspapers in her home town. She is also the author of several other freelance articles published by Gatehouse Media, Tufts University and Boston University and on the web. Following her career at The Globe she was a coordinator of volunteers for Hillary Clinton’s 2008 presidential bid. In addition to her work for Medicare, Cole is a member of the Family Services of the Merrimack Valley Advisory Board and its Resource Development Committee and is the Fundraising Chair for the North Parish of North Andover. Cole holds a Bachelor’s Degree in English from Connecticut College and has taken graduate classes in web design at Merrimack College. Cole is the mother of two grown children, Rosie Villers and Sam Zelitch, and the grandmother of two, Noah and Olivia. She lives in Cambridge
MA SMP Program Assistant
Kelsey Crawley is the Massachusetts Senior Medicare Patrol (SMP) Program Assistant. Kelsey is a 2015 graduate of the University of Massachusetts Lowell, where she earned a bachelor of science in Criminal Justice with a minor in Legal Studies. Kelsey interned at the Suffolk County Jail during her last two years of her college career designing and implementing diverse program for inmates. This is where Kelsey began to gain an appreciation for working with marginalized individuals and recognized that people often need help navigating systems.